🔁 Return & Refund Policy – AE12 Auto Parts

At AE12 Auto Parts, your satisfaction is our top priority. If something isn’t right with your order, we’re here to help and ensure a smooth resolution.

🛡️ General Policy
If you’re not happy with your product or face any issues, please reach out to us. Our team will do its best to resolve your concern quickly and efficiently.

🎨 Product Disclaimer
Some car and bike accessories may vary slightly in design or appearance depending on your vehicle model. These minor differences do not affect the quality, fit, or functionality of the product.

✅ When Can You Return a Product?
You can request a return or refund only if:

  • The product is broken or damaged upon delivery, OR

  • The product is completely unfit for use

Note:
We do not accept returns for:

  • Ordering the wrong product

  • Minor design or appearance differences

  • Change of mind after purchase

🕒 Report Within 3 Days
Please inspect your order immediately upon delivery.
If the item is damaged or unusable, you must inform us within 3 days of delivery.

📧 Email: ae12autoparts@gmail.com

Claims made after 3 days will not be accepted.

📩 How to Request a Return
To initiate a return:

  1. Email us at ae12autoparts@gmail.com

  2. Share your order number and describe the issue clearly

  3. Attach photos of the damaged or defective product (if required)

  4. Our team will review and guide you through the return process once approved

💸 Refunds
After receiving the returned product and verifying the issue, we will process your refund to the original payment method.
Please note that refunds may take a few business days depending on your bank or payment provider.

🚚 Return Shipping Charges

  • If the issue is due to our mistake (damaged or incorrect product), we will cover the return shipping cost

  • For any other eligible cases, the customer will be responsible for return shipping charges

❌ Cancellation Policy (Prepaid Orders Only)
You can cancel a prepaid order within 2 hours of placing it.
After 2 hours, the order enters processing and cannot be canceled.

To cancel within the allowed time, email us at ae12autoparts@gmail.com with your order details.

📌 Important Note
This Return & Refund Policy applies only to purchases made through our official website:
ae12autoparts.com

If you have any questions or need assistance, feel free to contact us anytime:

📞 Phone: +91 98202 79232
📧 Email: ae12autoparts@gmail.com

Thank you for choosing AE12 Auto Parts!