Questions & Answers

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Shopping Information

How do I place an order?

You can easily place an order by browsing our products on ae12autoparts.com, adding items to your cart, and proceeding to checkout with your details.

What payment methods do you accept?

We accept secure online payments including UPI, debit/credit cards, net banking, and COD option available payment options at checkout.

How long does delivery take?

Delivery usually takes 3–7 business days depending on your location. You will receive tracking details once your order is shipped.

Can I track my order?

Yes, once your order is dispatched, we will provide tracking information via SMS or email so you can monitor your shipment.

Do you offer Cash on Delivery (COD)?

Yes Cash on Delivery available.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 3 days at ae12autoparts@gmail.com with your order details and photos for quick assistance.

Orders and Returns

Can I cancel my order after placing it?

Yes, prepaid orders can be canceled within 2 hours of placing the order. After that, the order is processed and cannot be canceled.

How do I request a return?

To request a return, email us at ae12autoparts@gmail.com with your order number, issue details, and photos (if required). Our team will guide you through the process.

What is the return eligibility?

Returns are accepted only if the product is damaged or completely unfit for use. Other reasons like wrong selection or change of mind are not eligible

How long do I have to report a problem?

You must report any issue within 3 days of delivery. Requests made after this period will not be accepted.

When will I receive my refund?

Once we receive and inspect the returned product, your refund will be processed to the original payment method within a few business days.

Who pays for return shipping?

If the return is due to our mistake (damaged or incorrect product), we cover the shipping cost. Otherwise, the customer is responsible for return shipping.